Términos del servicio

Terms of Service

1. About us. This store is operated by PawslyTails ("we", "us"), based in Málaga, Spain. Our full operator identity, postal address and contact details are published in our Legal Notice (Aviso Legal). By placing an order you agree to these terms.

2. What we sell. PawslyTails sells its own designs: hoodies, sweatshirts and t-shirts printed to order for us inside the European Union. Every garment can optionally carry the Retrato — a drawing of your dog made from a photo you upload, with your dog's name, printed on the back. Each product page shows the delivery window for that product.

3. Personalised orders (Retrato). When you add the portrait you upload a photo and a name. You confirm that you own the photo or have the right to let us use it, and that the name and image contain nothing unlawful. We draw the portrait in our own style and you see it on the garment on the product page before you pay; you approve the design on screen, changes are unlimited until you do, and that exact design is what prints. If the photo cannot give a good drawing we will ask for another one. Because a personalised garment is made to your specification, it is excluded from the 14-day right of withdrawal under article 103.c of Real Decreto Legislativo 1/2007, as explained on the product page before you order and in our Refund policy. You may cancel a personalised order for a full refund at any time before it enters print. The drawing we make remains our artwork; we will not use your dog's photo or name for anything other than your order without your permission.

4. Product information. Product photographs are studio mockups produced by our print partner; colours may vary slightly between screens and between production batches, and the printed portrait may differ slightly from the on-screen preview. Measurements in the size guide are taken flat and may vary by up to 2 cm.

5. Prices and payment. Prices are shown in euros and, for customers in the EU, include VAT. We may change prices at any time, but never after you have placed an order. Payment is taken at checkout; your order is confirmed only once payment has cleared.

6. Orders we may decline. We may refuse or cancel an order where an item is unavailable, where a price or description was clearly published in error, where an uploaded image or name is unlawful or offensive, or where we suspect fraud. If we cancel, you get a full refund.

7. Delivery. Estimated delivery windows are published on each product page and in our Shipping policy. They are given in good faith but are not guaranteed dates; personalised orders follow the same estimate, because you approve the design when you order. Risk in the goods passes to you on delivery.

8. Returns. Your right to cancel and to return goods is set out in our Refund policy, which forms part of these terms.

9. Legal guarantee of conformity. Separately from our returns policy, you have a statutory guarantee that the goods conform to the contract. For consumers in Spain that period is three years from delivery (Real Decreto Legislativo 1/2007, as amended by Ley 4/2022, which transposes Directive (EU) 2019/771). Consumers elsewhere in the EU have at least two years, or longer where their national law provides it. Nothing in these terms limits those rights, personalised items included.

10. Intellectual property. The PawslyTails name, our own designs, our artwork (including every Retrato drawing), site text and photography belong to PawslyTails. You may not reproduce or resell them. Photos you upload remain yours.

11. Liability. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Spanish or EU consumer law. Beyond that, our liability for any order is limited to the amount you paid for it.

12. Governing law and complaints. These terms are governed by Spanish law. As a consumer you may also bring a claim in the courts of your own country of residence. If something goes wrong, please write to us first at pawsly.storee@gmail.com — we answer every complaint and aim to resolve it within one month. If we cannot reach agreement, consumers resident in Spain may take the matter to a municipal consumer information office (OMIC) or to the consumer authority of their Autonomous Community.

13. Contact. Questions about these terms: pawsly.storee@gmail.com