We want you to keep what you ordered because you love it, not because you are stuck with it. Here is exactly how returns work at Pawsly.
Your 14-day right to change your mind
If you are a consumer in the European Union or the United Kingdom, you have 14 days from the day you receive your order to tell us you wish to cancel it, without giving a reason. You then have a further 14 days to send the item back.
To be refunded in full, the item must come back unworn, unwashed, and with its original tags attached. We refund the item price and the standard outbound shipping cost within 14 days of receiving the returned goods, using the same payment method you paid with. The cost of returning the item is yours unless the item was faulty or we sent the wrong thing.
To start a return, email omarkurddiii@gmail.com with your order number and which item you are returning. We will reply with the return address and instructions within one business day. Please do not send anything back before you hear from us — our garments ship from several production facilities and the correct return address depends on where yours was made.
Wrong size? Exchange it
Sizing is the most common reason people write to us, and we would rather swap a hoodie than lose a customer. Within 30 days of delivery we will exchange an unworn item for a different size. You cover the postage back to us; we cover the postage of the replacement out to you.
Check the size guide on the product page before you order — our hoodies are unisex and fit generously. If you are between sizes and want a relaxed fit, size up.
Damaged, faulty or misprinted items
If your item arrives damaged, with a printing defect, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement free of charge, or refund you in full — your choice. You will not need to send the faulty item back in most cases.
This is in addition to your statutory rights: under EU law you are entitled to a remedy for goods that are not as described or not of satisfactory quality for two years from delivery.
What we cannot accept back
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without tags, or returned more than 28 days after delivery for change-of-mind returns
- Gift cards
Refund timing
Once your return arrives and passes a quick check, we issue the refund within 14 days. Your bank may take a further 3–10 business days to show it on your statement.
Cancelling before it ships
Because we print to order, we can usually cancel an order at no cost if you email us within 12 hours of placing it. After production has started we can no longer stop it, but your 14-day right above still applies once it arrives.
Anything unclear? Write to omarkurddiii@gmail.com. A person reads every email.