Everything PawslyTails sells is printed to order in Europe. Every product page shows its own estimated arrival date before you pay — this page explains where that number comes from and what delivery costs.
How your order is made
Nothing exists until you order it. Each hoodie, sweatshirt and t-shirt carries artwork we drew ourselves, and it is printed to order by our production partner inside the European Union, then shipped to you.
- Production: 2–5 business days
- Estimated arrival: 7–18 days from the day you order
- Printed and dispatched within the EU, so EU orders do not cross a customs border
- A tracking link on every order, without exception
Added your dog's portrait? You approve the design on screen before you pay, so there is no proof to wait for: printing starts as soon as the order is in, and the estimate above counts from the day you order.
These are estimates given in good faith, not guaranteed dates. Weather and carrier delays are outside our control. Orders placed at a weekend or on a public holiday start the next business day.
Delivery cost
Delivery is calculated by weight, so a t-shirt costs less to send than a hoodie. The exact amount is shown at checkout before you enter any payment details, and it is the final amount — we never add handling fees afterwards.
| Destination | From |
|---|---|
| Spain | €3.01 — free on orders over €50 |
| Rest of the European Union | from €2.61 — free on orders over €50 |
| United Kingdom | from €2.61 — free on orders over €50 |
| Canada | from €5.84 |
Free delivery over €50 applies to orders shipped to Spain, any European Union country and the United Kingdom (calculated on the amount after discounts). Two t-shirts, or any hoodie or sweatshirt on its own, clears it. Canada always pays the real rate.
Where we ship
Spain, the European Union and the United Kingdom, plus Canada. If your country is not offered at checkout, we do not ship there yet — write to us and we will tell you whether that is likely to change.
Duties and taxes
Prices for customers in the European Union include VAT. For orders shipped outside the EU, import duties or taxes may be charged on arrival by your local customs authority; these are set by your country, not by us, and are the recipient's responsibility. Please note that the Canary Islands, Ceuta and Melilla lie outside the EU VAT and customs territory, so local import charges can apply to orders sent there.
Tracking
You get a confirmation email when you order, and a second email with a tracking link as soon as your parcel leaves the production facility. If tracking has not moved for more than 7 business days, write to us and we will chase it.
Wrong or incomplete address
Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will do our best to correct it before the order moves. If a parcel comes back to us because the address was wrong or incomplete, we will contact you and can reship once the correct address is confirmed; a second shipping charge may apply.
Lost or damaged parcels
If your order is lost in transit or arrives damaged, contact us within 30 days of the delivery date and we will replace it at no cost to you.
Questions about a specific order? Email pawsly.storee@gmail.com with your order number and we will come back to you within one business day.