Shipping policy
Shipping & Delivery
Every Pawsly piece is printed to order, so there are two parts to the wait: the time it takes to make your item, and the time it takes to reach you.
1. Production — 2–5 business days. This is when your garment is printed, cured, quality-checked and packed. Orders placed on weekends or public holidays start production on the next business day.
2. Delivery — estimated transit time after production, in business days:
- Spain: 2–5 days
- Rest of the European Union: 3–8 days
- United Kingdom: 4–9 days
- United States and Canada: 4–10 days
- Australia and New Zealand: 6–15 days
- Rest of world: 10–20 days
A typical European order arrives roughly 5–13 business days after you place it. These are estimates, not guarantees — customs, weather and carrier delays are outside our control.
Where your order ships from
We work with production partners close to our customers. European orders are printed and shipped within the EU, North American orders within North America. This keeps delivery shorter and avoids unexpected import charges for most customers.
Shipping costs
Shipping is calculated at checkout based on your destination and the items in your cart. The price you see at checkout is the final price — we do not add handling fees afterwards.
Duties and taxes
Prices for EU customers include VAT. For orders shipped outside the EU, import duties or taxes may be charged on arrival by your local customs authority. These are set by your country, not by us, and are the recipient's responsibility.
Tracking
You will receive a confirmation email when you order, and a second email with tracking as soon as your parcel leaves the production facility. If tracking has not moved for more than 7 business days, write to us and we will chase it.
Wrong or incomplete address
Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you and can reship it once the correct address is confirmed; a second shipping charge may apply.
Lost or damaged parcels
If your order is lost in transit or arrives damaged, contact us within 30 days of the delivery date at pawsly.storee@gmail.com and we will replace it at no cost to you.