Shipping policy

Shipping & Delivery

Everything PawslyTails sells is printed to order in Europe. Every product page shows its own estimated arrival date before you pay; this policy explains where that number comes from.

How your order is made. Hoodies, sweatshirts and t-shirts carry artwork we drew ourselves. Nothing exists until you order it: each piece is printed to order by our production partner inside the European Union and then shipped. Production takes 2–5 business days, and the estimated arrival is 7–18 days from the day you order. EU orders are printed and dispatched within the EU, so they do not cross a customs border. Every order carries a tracking link.

Orders with your dog's portrait. You approve the design on screen before you pay, so there is no proof to wait for: printing starts as soon as the order comes in and the estimate above counts from the day you order.

These are estimates given in good faith, not guaranteed dates. Weather and carrier delays are outside our control. Orders placed at a weekend or on a public holiday start on the next business day.

Delivery cost. Delivery is calculated by weight, so a t-shirt costs less to send than a hoodie. Spain from €3.01, rest of the European Union and the United Kingdom from €2.61 — free on orders over €50 in all of them; Canada from €5.84. The exact amount is shown at checkout before you enter any payment details and the price shown there is final — we do not add handling fees afterwards. Free delivery over €50 applies to orders shipped to Spain, any European Union country and the United Kingdom, calculated on the amount after discounts.

Where we ship. Spain, the European Union and the United Kingdom, plus Canada. If a country is not offered at checkout, we do not ship there yet.

Duties and taxes. Prices for customers in the European Union include VAT. For orders shipped outside the EU, import duties or taxes may be charged on arrival by the local customs authority; these are set by the destination country, not by us, and are the recipient's responsibility. The Canary Islands, Ceuta and Melilla lie outside the EU VAT and customs territory, so local import charges can apply to orders sent there.

Tracking. You receive a confirmation email when you order and a second email with a tracking link as soon as your parcel leaves the production facility. If tracking has not moved for more than 7 business days, write to us and we will chase it.

Wrong or incomplete address. Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will try to correct it before the order moves. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you and can reship once the correct address is confirmed; a second shipping charge may apply.

Lost or damaged parcels. If your order is lost in transit or arrives damaged, contact us within 30 days of the delivery date at pawsly.storee@gmail.com and we will replace it at no cost to you.